Privacy Policy

Last Updated: December 12, 2025

Falcon Elite Cleaning Solutions LLC (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding all personal information you share with us. We want our clients to feel confident that their data is secure, used only for its intended purpose, and never disclosed to unauthorized parties.

This Privacy Policy explains what information we collect, how we use it, and the strict measures we take to protect it.

Information We Collect

We may collect the following information when you interact with our website or services:

Personal Information

Name
Phone number
Email address
Service address
Booking details
Payment information (processed securely through Stripe)

Technical Information

We may collect non-identifying technical data such as:

IP address
Device type
Browser information

This helps improve website performance and security.

How We Use Your Information

Your information is used only for its intended purpose, including:

Scheduling and managing cleaning appointments
Providing customer service and communication
Processing payments
Sending confirmations, reminders, and updates
Improving our services and website functionality

We do not sell, share, or disclose your information to third parties for advertising or unrelated purposes.

Third-Party Platforms We Use

BookingKoala

We use BookingKoala to manage bookings, scheduling, and service communications. Only authorized personnel can access the backend system.

Stripe

Stripe processes payment information using secure, encrypted technology.
We do not store credit card numbers or payment details locally on our servers or devices.

Wix

Our website is hosted on Wix, which may collect technical data for performance, analytics, and security.

Each third-party provider follows strict confidentiality and data protection standards.

No Local Storage of Personal Data

We do not store any client personal information locally on laptops, desktops, mobile devices, hard drives, or removable storage.

All data is securely stored within our protected platforms (BookingKoala, Stripe, and Wix), which maintain industry-standard security and encryption.

This ensures your information cannot be lost, stolen, or accessed from local devices.

Restricted Access to Systems

Your information is protected by strict access controls:

Only authorized personnel at Falcon Elite Cleaning Solutions can access internal systems such as the BookingKoala backend.
Access is granted on a need-to-know basis for service delivery only.
Unauthorized personnel, subcontractors, or external parties cannot access our backend booking systems.
We enforce strong password policies and multi-layer security measures to protect your data.

Information Sharing

We do not share your information with third parties except:

When required by law or a valid legal process
When needed to prevent fraud or protect our legal rights
When essential for booking fulfillment (such as communicating service details to vetted cleaning contractors—but never full personal information unless required for the job)

All shared information is limited to what is necessary for service delivery.

Data Security

We implement technical and administrative safeguards to protect your personal information:

Encrypted payment processing through Stripe
Secure login systems for staff
Multi-layer authentication for backend access
Firewalls and platform-level security on BookingKoala and Wix
Routine system monitoring and updates

While no system is 100% foolproof, we follow industry best practices to minimize risks.

Your Rights

You may request:

Access to the information we hold about you
Corrections to inaccurate information
Deletion of your data (except when retention is required by law)

Cookies & Tracking

Our website may use cookies to improve user experience, maintain performance, and analyze website traffic.
You can modify cookie preferences through your browser settings.

Data Retention

We retain data only as long as necessary for:

Providing services
Legal, tax, or regulatory compliance
Business records

After such obligations are met, data is securely deleted.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect children’s data.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Email: info@falconeliteclean.com
Phone: 954-866-5759

Thank you for entrusting Falcon Elite Cleaning Solutions. Your privacy is very important to us.